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For technical support or assistance, please contact:

  • Telephone: 901 100 666 (cost of the call shared) or 94 608 3566
    • Customer service opening hours in winter: 7.30 a.m. to 7.00 p.m. Monday – Thursday and 7.30 a.m. to 3.00 p.m. on Fridays.
    • Customer service opening hours in summer (11 June – 10 September):
      • In June: 7.30 a.m. to 7.00 p.m. Monday – Thursday and 7.30 a.m. to 2.30 p.m. on Fridays.
      • In July and August and until 10 September: 7.30 a.m. to 2.30 p.m. Monday – Friday.
  • Email: programak@bizkaia.eus

If you opt for telephone support, please make sure you have the following prepared before calling:

  • The identification of your company (Name and Tax Number) and the details of the person empowered as the representative (name and ID) as registered in the Seed Capital de Bizkaia electronic bidding platform.
  • The exact identification of the bidding dossier with which your query is related.
  • Your computer started up with Internet access.
  • Your valid electronic certificate used for identification on the electronic bidding platform.
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